Thank you for shopping with Heemadri. We value your satisfaction and strive to provide quality products. Please review our refund and return policy below.

We accept returns of products within +91 7572861000 days of purchase.

• Items must be unused, in their original packaging, and in the same condition as received.
• To complete your return, we require a receipt or proof of purchase.

Note: Certain items are non-returnable, including:

Non-Returnable Items:
Please note that certain products are not eligible for return, including:

• Customized or personalized eco-friendly bags
• Used, washed, or damaged items not in their original condition
• Items purchased under clearance or promotional sales

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be sent to you within +91 7572861000 business days.
• A partial refund may be issued at our discretion for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
• Refunds will be issued through a method communicated to you at the time of approval.

To initiate a return or exchange, please contact our customer support at [email protected] or submit a return request through My Account. Our team will guide you through the process and provide necessary instructions.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

We are not liable for any delays in processing returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or disruptions in transport or payment systems.

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Surat, India.

For questions or concerns regarding this policy, please contact us at:

•  Email: [email protected]
  Phone: +91 7572861000
  Address: 912,Vesu Main Road, Near Western Business Park, Vesu, Surat, Gujarat 395007